Patient Service Representative

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  • Meritas Health
  • MH Express - 64th Street
  • Administrative/Clerical
  • 9-12 hr shifts
  • Full Time
  • Req #: 2962-1765
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Meritas Health is hiring a Patient Service Representative to join our Express team located in the HyVee at I29 and 64th Street in the Northland! If you’re looking for a great opportunity to serve our community and be part of a growing organization, join our Meritas team!

Here at Meritas our mission is to provide hope and healing to every life we touch.  Whether you are serving patients at a primary care practice, specialty practice, or in a support capacity, every team member works together to complete this mission.  Joining Meritas means you are joining a family that is committed to serving our community and giving patients better quality of life. 

Reasons to Join Meritas:

  • Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
  • Employer match retirement plan
  • Competitive wages
  • Paid time off for personal/vacation/sick
  • Six paid holidays per year
  • Educational assistance
  • Day shift schedules

Job Description:

As a patient service representative your role is to ensure every patient and their guest receives the best customer service possible and to make them feel valued and cared for.  You will be the face of the Meritas practice, checking patients in and/or out and performing administrative duties to prepare the patient for the providers.

Job Duties:

  • Complete patient registration and eligibility verification accurately and in a timely manner
  • Inform patients of their co-pay and deductible responsibility
  • Collect co-payments and record payments accurately
  • Check patients out and assist patients with scheduling follow up appointments
  • Coordinate receipt and transfer of patient medical records in a HIPAA-compliant manner
  • Answer phones, route calls, take messages and follow up when appropriate
  • Accurately assign CPT and diagnosis codes and/or collect all required information as needed for the services performed
  • Schedule appointments efficiently to meet provider and patient expectations
  • Prepare medical records for patient appointments timely and accurately
  • Exhibit positive customer service attitude in person and on the telephone
  • Demonstrate professionalism by accepting responsibility and accountability for actions, adhering to policies and procedures
  • Show leadership supporting Meritas initiatives

Minimum Requirements:

  • High School diploma or GED equivalent
  • Ability to work 9 - 12 hour shifts including weekend rotations
  • Two years of experience in a physician’s office or healthcare setting
  • Customer service skills
  • Basic office skills 
  • CPT and diagnosis coding experience is a plus

More Possibilities:

As the largest network of providers in the Northland, we can offer you more opportunities to grow. Here at Meritas, we believe that together, we will become legendary for our commitment to remarkable patient care. If you are looking to better the lives of those in our community, then join our Meritas family, where your voice counts.

Meritas Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Meritas Health is a drug free workplace and conducts post-offer/pre-employment drug screens and background screens.



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