Director Patient Experience
This job posting is no longer active.
- North Kansas City Hospital
- PATIENT EXPERIENCE
- Management
- DAYS
- M-F
- FT
- Req #: 21770-16821
Summary
SUMMARY: SUMMARY: Provides NKCH/Meritas administrative leadership at all levels for day-to-day operations of patient experience. Plans and leads the implementation and establishment of a highly reliable positive patient experience-oriented culture. Develops and/or coordinates special projects as needed. Leads development of employee education for improving and sustaining our patient experience program curriculum.
EXPERIENCE: At least 5 years previous supervisory/management experience. Acute care nursing experience or additional Healthcare Administration experience preferred.
SPECIAL SKILLS: Strong working knowledge of healthcare operations, process improvement, partnership with multidisciplinary team; Skilled in problem solving, great attention to detail and analytical skills; Excellent oral communication and conflict management skills; Coaching non-direct employees.
OTHER: Superior leadership, strategy development, organizational and interpersonal skills. Efficiency with MS office products and software programs.
LICENSE/CERT: Required: RN (Registered Nurse) State of Missouri
EDUCATION: Required: Bachelors - Health Care Related, Preferred: Bachelors - Nursing
EXPERIENCE: At least 5 years previous supervisory/management experience. Acute care nursing experience or additional Healthcare Administration experience preferred.
SPECIAL SKILLS: Strong working knowledge of healthcare operations, process improvement, partnership with multidisciplinary team; Skilled in problem solving, great attention to detail and analytical skills; Excellent oral communication and conflict management skills; Coaching non-direct employees.
OTHER: Superior leadership, strategy development, organizational and interpersonal skills. Efficiency with MS office products and software programs.
LICENSE/CERT: Required: RN (Registered Nurse) State of Missouri
EDUCATION: Required: Bachelors - Health Care Related, Preferred: Bachelors - Nursing
