Patient Financial Counselor

SUMMARY: Under the direction of the Patient Accounts Director, handles all incoming calls to customer service line and assists caller with questions and/or concerns regarding their account. Troubleshoots complex billing scenarios. Interacts with other hospital departments, payers, and vendors. Manages account receivable activities to ensure optimal revenue outcomes and customer experience.

EXPERIENCE:Minimum of 2 years in business office setting or customer service required; 3-5 years billing and/or payer experience preferred.

SPECIAL SKILLS:Exceptional customer service and communication skills required; effectively deescalates and performs service recovery real-time for patient concerns; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem-solve issues where analysis and complex decision-making is required; decisions and actions have direct impact on hospital financials.

OTHER:Knowledge of medical terminology and EOB preferred.

EDUCATION: Required: High School or Equivalent