Information Tech Specialist I

This job posting is no longer active.

  • North Kansas City Hospital
  • Professional-Non Clinical
  • every Sat & Sun noon-midnight
  • FT
  • Req #: 20886-16013
Save Job Saved


SUMMARY: Under the direction of the Infrastructure and Technology Service Desk Supervisor, the IT Specialist effectively provides Single Point of Contact service for Incidents or Service Requests, using the Incident Management and Request Fulfillment processes, in line with Service Desk objectives. The IT Specialist must quickly and accurately troubleshoot issues related to software and hardware. The IT Specialist will work closely with other technical personnel to determine the root cause of issues and resolution analysis. The IT Specialist will be an instrumental component when deploying new technologies, or existing, to train and follow up with end users on the use of IT related equipment and software.

EXPERIENCE: Minimum one year experience supporting Workstation/Printer/Other endpoint hardware, preferably in a hospital environment or ability to demonstrate proficiency during interview. Hands on and over the telephone troubleshooting experience required. Incident Management experience preferred. Managing incidents throughout their lifecycle from incident recognition to incident resolution and then subsequent documentation.

SPECIAL SKILLS: Logical and creative thinking abilities, problem solving, communication, and interpersonal skills. Intermediate skill level with Microsoft Operating Systems and Microsoft Office applications.

OTHER: Must have reliable transportation to support off campus customers and other remote sites. Position works 2 - 12hr shifts Sat & Sun, midnight to noon.  Position is benefits eligible. 

LICENSE/CERT: Required: 10982-E Certification (required within 1 year of hire), 10997-D Certification (required within 1 year of hire), CompTIA A+ (within 6 months of hire)

EDUCATION: , Preferred: Associates - Computer Information Systems, Bachelors - Computer Information Systems


Talent Community

Didn't find the job you were looking for?
Sign up for the Talent Community that best fits your skills and what you are looking for.

Join Now